Description
Learning the IATA- Airline Customer Service course is essential for individuals aspiring to excel in the aviation industry. Drive outstanding customer service with the winning combination of knowledge, skills, and attitude. Front line airline customer service professionals, such as ticket reservation staff, check-in and gate agents, and cabin crew, work in one of the most dynamic industries. In this course, we will examine how the Internet, social media and new technologies are changing airline customer service. We will discuss several examples of how airlines are keeping up with these changes to meet customer needs and stay competitive.
