Description
Learning this course is your gateway to mastering exceptional customer service through the powerful blend of knowledge, skills, and attitude. As a front-line professional in the airline industry, including roles like ticket reservation staff, check-in and gate agents, and cabin crew, you’re part of a dynamic field that demands top-notch service delivery. This course offers a comprehensive exploration of the evolving landscape of airline customer service. It delves into the influence of the Internet, social media, and emerging technologies on customer interactions. In an era where customer expectations are rapidly changing, understanding how these advancements impact the industry is essential.
