Description
Providing outstanding customer service in the airline industry is crucial for maintaining a positive reputation, attracting loyal customers, and staying competitive. The winning combination of knowledge, skills, and attitude is essential for frontline airline customer service professionals, including ticket reservation staff, check-in and gate agents, and cabin crew. In this course, we will explore how the Internet, social media, and new technologies are transforming airline customer service and how airlines are adapting to these changes to meet customer needs and remain competitive.
