Description

IATA-Airline Customer Service

Course Code: TALM-51 I AC-1

About the course

Drive outstanding customer service with the winning combination of knowledge, skills, and attitude. Front line airline customer service professionals, such as ticket reservation staff, check-in and gate agents, and cabin crew, work in one of the most dynamic industries. In this course, we will examine how the Internet, social media and new technologies are changing airline customer service. We will discuss several examples of how airlines are keeping up with these changes to meet customer needs and stay competitive.