{"id":15213,"date":"2025-03-04T17:29:12","date_gmt":"2025-03-04T11:59:12","guid":{"rendered":"https:\/\/aaitraining.org\/?post_type=courses&#038;p=15213"},"modified":"2025-03-04T11:59:18","modified_gmt":"2025-03-04T11:59:18","slug":"serving-the-travel-customer","status":"publish","type":"courses","link":"https:\/\/aaitraining.org\/?courses=serving-the-travel-customer","title":{"rendered":"Serving the Travel Customer"},"content":{"rendered":"<p>Gain essential strategies to ensure that the customer\u2019s level of satisfaction will influence a purchase or repurchase decision by ensuring that your front-line contact with the customer is remarkable. In this course you will learn about customer service in the travel industry highlighting its importance in retaining current business while attracting new business. You will also explore fundamental communication skills essential for positive agent-customer interactions, practical ways to stay in touch with travelling customers, and how to win customer loyalty. Learn how to handle difficult or upset customers, how to deal with the reality of stress in the workplace, and coping strategies for travel professionals.<\/p>\n<p><strong>Course code<\/strong>: TTTG-66<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This is a self-study course, which will take you approximately 20 hours to complete, depending on your previous knowledge and experience.<\/p>\n","protected":false},"author":1,"featured_media":13094,"template":"","course-category":[69,102,66],"course-tag":[62],"class_list":["post-15213","courses","type-courses","status-publish","has-post-thumbnail","hentry","course-category-holidays-and-hospitality-related-courses","course-category-popular-travel-tourism-courses","course-category-travel-industry-related-courses","course-tag-operational-level-courses"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/aaitraining.org\/index.php?rest_route=\/wp\/v2\/courses\/15213","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aaitraining.org\/index.php?rest_route=\/wp\/v2\/courses"}],"about":[{"href":"https:\/\/aaitraining.org\/index.php?rest_route=\/wp\/v2\/types\/courses"}],"author":[{"embeddable":true,"href":"https:\/\/aaitraining.org\/index.php?rest_route=\/wp\/v2\/users\/1"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/aaitraining.org\/index.php?rest_route=\/wp\/v2\/media\/13094"}],"wp:attachment":[{"href":"https:\/\/aaitraining.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=15213"}],"wp:term":[{"taxonomy":"course-category","embeddable":true,"href":"https:\/\/aaitraining.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcourse-category&post=15213"},{"taxonomy":"course-tag","embeddable":true,"href":"https:\/\/aaitraining.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcourse-tag&post=15213"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}