IATA-HARVARD Diploma in Passenger Ground Services for the Leadership & Management

This training program aims to equip you with the skills necessary for one of the most visible positions in the airline industry, providing passenger services at check-in, gates, and concourses. It aligns with the standards and training requirements outlined in key IATA manuals, including the Airport Handling Manual (AHM), the Safety Audit for Ground Operations (ISAGO), and the Passenger Services Conference Resolutions Manual (PSCRM).

Course code: TALP-51-HLM

Benefits of the Program:

• Enhanced Skills: Develop the necessary skills for passenger handling and customer service at the airport.
• Industry Standards: Training in line with globally recognized IATA standards ensures high-quality service delivery.
• Leadership Development: Learn leadership and management techniques from Harvard Business School faculty and practitioners.
• Career Advancement: Improve your qualifications and enhance your career prospects in the aviation industry.

This program is designed to provide a thorough understanding and practical knowledge of passenger ground services, ensuring you are well-prepared to handle the responsibilities and challenges of this critical airport position.