IATA-Certificate Course In Airline Customer Service
About Course
Why should I learn this course? Course Code:4/03
Learning the IATA- Airline Customer Service course is essential for individuals aspiring to excel in the aviation industry. Drive outstanding customer service with the winning combination of knowledge, skills, and attitude. Front line airline customer service professionals, such as ticket reservation staff, check-in and gate agents, and cabin crew, work in one of the most dynamic industries. In this course, we will examine how the Internet, social media and new technologies are changing airline customer service. We will discuss several examples of how airlines are keeping up with these changes to meet customer needs and stay competitive
Course Duration: 2 Months
The IATA-certificate course in customer service course spans two months, with 2-hour classes held from Monday to Friday, as per the available slots between 10 AM to 4 PM. This focused approach allows for an immersive learning experience, covering key aspects of customer service.
Examination
The IATA- certificate course in customer service culminates with an online exam conducted under Remote Supervision (OERS). The format consists of 100 multiple-choice questions, and it is a closed-course book exam. Participants are given a time allowance of 3 hours to complete the assessment. To pass the exam, candidates must achieve a minimum score of 60% correct answers. However, those who excel and score 90% correct answers or above receive a Distinction Grade. If needed, participants have two attempts to take the exam, providing an opportunity for further improvement and success in achieving the course certification.
Certification
Upon successful completion of the IATA- certificate course in customer service, participants will receive a course certificate that can be validated with IATA. This globally recognized certification from the International Air Transport Association (IATA) serves as a symbol of excellence in Customer service. The course certificate demonstrates the individual’s proficiency and commitment to continuous learning, enhancing their employability and career prospects within the aviation industry. Employers worldwide value the IATA certification, making it a valuable asset for individuals seeking to establish a successful and rewarding career in the dynamic field of aviation.
How to apply
To apply for the IATA- certificate course in customer service at AAI’s Training Hub, you have two options. Firstly, you can contact AAI’s Training Hub directly to initiate the application process. Alternatively, you may apply online through their official website. Upon selecting the desired course, follow the instructions to complete the application form with your personal details. To secure your enrollment, make the required course fee payment in either US dollars or Indian Rupees as specified, using the given account details. After successful payment, forward the payment details to the admission team. Once your application is processed and confirmed, you will be all set to begin your journey in the aviation industry.
Reference : Course Code: TALM-51
Why from AAI’s Training Hub:
AAI’s IATA Training Hub offers several compelling reasons to choose their support and exam guidelines. As an accredited institution by the International Air Transport Association (IATA), they provide high-quality training and globally recognized certifications. Their experienced instructors offer expert guidance, ensuring participants grasp complex concepts and excel in exams. The help desk provides comprehensive exam preparation support, answering queries and supplying study materials for higher success rates. With interactive learning environments, learners actively engage in discussions and practical exercises, solidifying their understanding. Emphasizing practical application, AAI’s Training Hub equips participants to effectively apply their skills in real-world scenarios. Moreover, learners gain networking opportunities, connecting with aviation professionals for valuable industry connections. Additionally, personal assistance is available, free of cost, until the examination, ensuring continuous support and mentorship throughout the learning journey.
Course Fee:
| Fees structure | USD | INR |
| IATA Enrollment &Exam Fee | 450.00 | (Equaling) |
| Training Fee | (Equaling) | `30000.00 |
| GST (Applicable) | (Equaling) | |
| Registration Fee | 250.00 | |
| Total |
Course Fees and Others
The course fee for AAI’s IATA Training Hub can be paid directly to Training Hub or to IATA, as per the notifications received after your course registration is confirmed by the Training Hub. The payment can be made in Dollars, as specified in the payment instructions. Both options provide a convenient and secure way to complete the course fee payment, allowing participants to begin their learning journey promptly and access the course materials and resources. Whether you choose to pay directly to AAI’s Training Hub or to IATA, you can be assured of a seamless and efficient payment process for your selected course.
“This is a self-learning course offered by IATA. However, for those who wish to receive training assistance for these courses, the AAI Training Hub’s expert instructors will be delighted to provide learning support at a separate training fee. You can choose your preferred method of learning, whether it’s one-on-one, in a classroom, or virtually. To access this training assistance, please apply and register with the details of the IATA course you have purchased within the course validity period.”
Course Content
Improved standard of customer service
Verbal and non-verbal communication skills
Customer contact techniques
Cross-cultural awareness
Managing stress
Student Ratings & Reviews
