IATA- HARVARD Diploma in Airline Customer Service for the Leadership & Management

The training program that combines IATA’s Airline Customer Service course with Harvard Manage Mentor© (HMM) represents a unique and comprehensive approach to enhancing the skills and knowledge of individuals in the airline industry, particularly in the realm of customer service and leadership development. IATA, the International Air Transport Association, is a globally recognized authority in the airline industry. They offer an Airline Customer Service course that provides foundational training in customer service specific to the aviation sector. This course likely covers topics such as passenger handling, customer communication, problem-solving, and industry-specific best practices.

HMM is a renowned online training platform developed by Harvard Business School faculty, global business leaders, and practitioners in leadership development. The training program combines the IATA Airline Customer Service course with HMM’s leadership and management modules. This combination allows participants to not only gain specialized knowledge in airline customer service but also to acquire critical leadership and management skills that are universally applicable across industries. This comprehensive training program is likely to be highly beneficial for individuals looking to thrive in the competitive and dynamic field of aviation.

Course Duration

The IATA- Airline Customer Service for the Leadership & Management Training Program  course span with 2-hour classes held from Monday to Friday, as per the available slots between 10 AM to 4 PM. This focused approach allows for an immersive learning experience, covering key aspects of Airline customer service with HMM.

Examination

The  IATA- Airline Customer Service for the Leadership & Management Training Program    course culminates with an online exam conducted under Remote Supervision (OERS). The format consists of 100 multiple-choice questions, and it is a closed-course book exam. Participants are given a time allowance of 3 hours to complete the assessment. To pass the exam, candidates must achieve a minimum score of 60% correct answers. However, those who excel and score 90% correct answers or above receive a Distinction Grade. If needed, participants have two attempts to take the exam, providing an opportunity for further improvement and success in achieving the course certification. For HMM the format consists of 10 or less multiple-choice questions. Participants are allowed to retake the assessment as many times to pass. To pass the exam, candidates must achieve a minimum score of 70% on the assessment

Certification

Upon successful completion of The  IATA- Airline Customer Service for the Leadership & Management Training Program  course , participants will receive a course certificate that can be validated with IATA. This globally recognized certification from the International Air Transport Association (IATA) serves as a symbol of excellence in The  IATA- Airline Customer Service for the Leadership & Management Training Program. The course certificate demonstrates the individual’s proficiency and commitment to continuous learning, enhancing their employability and career prospects within the aviation industry. Employers worldwide value the IATA certification, making it a valuable asset for individuals seeking to establish a successful and rewarding career in the dynamic field of aviation.

How to apply

To apply for The  IATA- Airline Customer Service for the Leadership & Management Training Program course at AAI’s Training Hub, you have two options. Firstly, you can contact AAI’s Training Hub directly to initiate the application process. Alternatively, you may apply online through their official website. Upon selecting the desired course, follow the instructions to complete the application form with your personal details. To secure your enrollment, make the required course fee payment in either US dollars or Indian Rupees as specified, using the given account details. After successful payment, forward the payment details to the admission team. Once your application is processed and confirmed, you will be all set to begin your journey in the aviation industry.

Reference :

Course Title:  IATA- Airline Customer Service for the Leadership & Management Training Program course Course Code: TALM-51-HLM-AIC-2

Why from AAI’s Training Hub:  

AAI’s IATA Training Hub offers several compelling reasons to choose their support and exam guidelines. As an accredited institution by the International Air Transport Association (IATA), they provide high-quality training and globally recognized certifications. Their experienced instructors offer expert guidance, ensuring participants grasp complex concepts and excel in exams. The help desk provides comprehensive exam preparation support, answering queries and supplying study materials for higher success rates. With interactive learning environments, learners actively engage in discussions and practical exercises, solidifying their understanding. Emphasizing practical application, AAI’s Training Hub equips participants to effectively apply their skills in real-world scenarios. Moreover, learners gain networking opportunities, connecting with aviation professionals for valuable industry connections. Additionally, personal assistance is available, free of cost, until the examination, ensuring continuous support and mentorship throughout the learning journey.

Course Fee: 

The course fee for AAI’s IATA Training Hub can be paid directly to them or to IATA, as per the notifications received after your course registration is confirmed by the Training Hub. The payment can be made in Dollars, as specified in the payment instructions. Both options provide a convenient and secure way to complete the course fee payment, allowing participants to begin their learning journey promptly and access the course materials and resources. Whether you choose to pay directly to AAI’s Training Hub or to IATA, you can be assured of a seamless and efficient payment process for your selected cours