Airline Customer Service Fundamentals

Why Should I Learn this Course?                           Course Code: 1/12

Airline Customer Service Fundamentals is a comprehensive e-learning course tailored to enhance the skill set of existing front line airline personnel while equipping new entrants with the knowledge and expertise required to meet evolving business objectives and exceed the heightened expectations of today’s airline passengers.This course addresses the core elements of airline customer service to ensure that airline staff can effectively interact with passengers throughout their journey, enhancing their overall experience both at the airport and during the flight.

Course Duration:

The IATA- Airline Customer Service Fundamentals spans of 3 hours duration course, This focused approach allows for an immersive learning experience, covering key aspect of cross cultural awareness and customer contact techniques.

Examination

The  IATA-  Airline Customer Service Fundamentals course culminates with an unsupervised online exam. The format consists of 30 multiple-choice questions. Participants are given a time allowance of 1.5hrs to complete the assessment. To pass the exam, candidates must achieve a minimum score of 70% correct answers. If needed, participants have two attempts to take the exam, providing an opportunity for further improvement and success in achieving the course certification.

Certification

Upon successful completion of the  IATA-  Airline Customer Service Fundamentals course, you will be awarded a Certificate that you can print for your records. The course certificate demonstrates the individual’s proficiency and commitment to continuous learning, enhancing their employability and career prospects within the aviation industry. Employers worldwide value the IATA certification, making it a valuable asset for individuals seeking to establish a successful and rewarding career in the dynamic field of aviation.

How to apply

To apply for the IATA-  Airline Customer Service Fundamentals course at AAI’s Training Hub, you have two options. Firstly, you can contact AAI’s Training Hub directly to initiate the application process. Alternatively, you may apply online through their official website. Upon selecting the desired course, follow the instructions to complete the application form with your personal details. To secure your enrollment, make the required course fee payment in either US dollars or Indian Rupees as specified, using the given account details. After successful payment, forward the payment details to the admission team. Once your application is processed and confirmed, you will be all set to begin your journey in the aviation industry.

Reference :Course Title :IATA- Airline Customer Service Fundamentals

Course Code:  TALL-28

Why from AAI’s Training Hub:

AAI’s IATA Training Hub offers several compelling reasons to choose their support and exam guidelines. As an accredited institution by the International Air Transport Association (IATA), they provide high-quality training and globally recognized certifications. Their experienced instructors offer expert guidance, ensuring participants grasp complex concepts and excel in exams. The help desk provides comprehensive exam preparation support, answering queries and supplying study materials for higher success rates. With interactive learning environments, learners actively engage in discussions and practical exercises, solidifying their understanding. Emphasizing practical application, AAI’s Training Hub equips participants to effectively apply their skills in real-world scenarios. Moreover, learners gain networking opportunities, connecting with aviation professionals for valuable industry connections. Additionally, personal assistance is available, free of cost, until the examination, ensuring continuous support and mentorship throughout the learning journey.

Course Fee:

The course fee for AAI’s IATA Training Hub can be paid directly to them or to IATA, as per the notifications received after your course registration is confirmed by the Training Hub. The payment can be made in Dollars, as specified in the payment instructions. Both options provide a convenient and secure way to complete the course fee payment, allowing participants to begin their learning journey promptly and access the course materials and resources. Whether you choose to pay directly to AAI’s Training Hub or to IATA, you can be assured of a seamless and efficient payment process for your selected course.