Airline Customer Service
About Course
Why should I learn this course? Course Code:03/06
Learning this course is essential for individuals who aim to excel in providing exceptional customer service by combining knowledge, skills, and the right attitude. If you’re a front-line airline customer service professional, such as a ticket reservation staff member, check-in or gate agent, or cabin crew, you’re part of an industry known for its dynamic nature.In this course, you’ll explore into the impact of the Internet, social media, and emerging technologies on airline customer service. The aviation industry is evolving rapidly, and this course will explore how airlines are adapting to these changes to meet customer expectations and maintain their competitive edge.By enrolling in this course, you’ll gain insights and tools that will empower you to provide outstanding customer service in the airline sector.
AAI’s training hub offers diverse learning methods, including live virtual learning, through the utilization of modern technology. This means that whether you’re a student or a professional from anywhere around the world, you can access aviation education conveniently. The advanced technology at AAi’s training hub provides live online learning classrooms, ensuring that you can enhance your skills and knowledge in aviation without geographical limitations.
Course duration : 1Month
AAI’s internal Airline customer service course is conducted as virtual live learning method using advanced virtual learning platform and software. Duration of the course is 30 days and classes will be scheduled as per the availability of the faculty. Students who wish to attend live virtual learning have benefits of real-time interaction, flexibility and lesson recording. You can learn from your couch, local coffee shop, or home office and can save time on the tube or in traffic and get to learn in a space where you feel comfortable.
Examination
The AAI’s internal Airline customer service course will be an online exam conducted under supervision. It’s a 3-hour closed-book exam with 100-mark questions. Students must achieve a minimum score of 60% to qualify for the test. The score sheet will decide whether the students are average, good, or excellent performers, and it will be reflected in the certificate issued by the AAI Training Hub. If needed, participants have two attempts to take the exam, providing an opportunity for further improvement and success in achieving the course certification.
Certification
Upon successful completion of the AAI’s internal Airline customer service course examination, students will receive a certificate for that particular course and a course completion certificate from the AAI training hub. AAI Training Hub is an Authorized IATA Training Center, and the certification from AAI Training Hub is globally recognized. The course certificate demonstrates the individual’s proficiency and commitment to continuous learning, enhancing their employability and career prospects within the aviation industry. Employers worldwide value the AAI training hub certification, making it a valuable asset for individuals seeking to establish a successful and rewarding career in the dynamic field of aviation.
How to apply
To apply for the AAI’s internal Airline customer service course at the AAI’s Training Hub, you have two options. Firstly, you can contact AAI’s Training Hub directly to initiate the application process. Alternatively, you may apply online through AAI’s official website. Upon selecting the desired course, follow the instructions to complete the application form with your personal details. To secure your enrollment, make the required course fee payment in Indian Rupees as specified, using the given account details. After successful payment, forward the payment details to the admissions team. Once your application is processed and confirmed, you will be all set to begin your journey in the aviation industry.
Why from AAI’s Training Hub:
AAI’s IATA Training Hub offers several compelling reasons to choose their support and exam guidelines. As an accredited institution by the International Air Transport Association (IATA), they provide high-quality training and globally recognized certifications. Their experienced instructors offer expert guidance, ensuring participants grasp complex concepts and excel in exams. The help desk provides comprehensive exam preparation support, answering queries and supplying study materials for higher success rates. With interactive learning environments, learners actively engage in discussions and practical exercises, solidifying their understanding. Emphasizing practical application, AAI’s Training Hub equips participants to effectively apply their skills in real-world scenarios. Moreover, learners gain networking opportunities, connecting with aviation professionals for valuable industry connections. Additionally, personal assistance is available, free of cost, until the examination, ensuring continuous support and mentorship throughout the learning journey
Course Fee:
The course fee for AAI’s IATA Training Hub can be paid directly online through AAI’s website or direct payment at AAI Training Hub office, as per the notifications received after your course registration is confirmed by the Training Hub. Both options provide a convenient and secure way to complete the course fee payment, allowing participants to begin their learning journey promptly and access the course materials and resources.
“The course mentioned above has to be purchased separately from IATA, and there will be separate training fees for different learning methods. For those who wish to receive training assistance for these courses, the AAI Training Hub’s expert instructors will be delighted to provide learning support .You can choose your preferred method of learning, whether it’s one-on-one, in a classroom, or virtually. To access this training assistance, please apply and register with the details of the IATA course you have purchased within the course validity period.”
Course Content
Improved standard of customer service
Verbal and non-verbal communication skills
Customer contact techniques
Cross-cultural awareness
Managing stress
Student Ratings & Reviews
