Description
Learning this course is essential for individuals who aim to excel in providing exceptional customer service by combining knowledge, skills, and the right attitude. If you’re a front-line airline customer service professional, such as a ticket reservation staff member, check-in or gate agent, or cabin crew, you’re part of an industry known for its dynamic nature.In this course, you’ll explore into the impact of the Internet, social media, and emerging technologies on airline customer service. The aviation industry is evolving rapidly, and this course will explore how airlines are adapting to these changes to meet customer expectations and maintain their competitive edge.By enrolling in this course, you’ll gain insights and tools that will empower you to provide outstanding customer service in the airline sector.
