IATA-Passenger Ground Services

IATA-Passenger Ground Services

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About Course

Why should I learn this course?                   Course Code:2/04

Learning this course is your gateway to securing one of the most prominent and visible positions within the airline industry, offering an unparalleled opportunity to hone skills essential for providing top-tier passenger assistance and services at critical points of airport operations – from check-in to the gate and throughout the concourse.

By enrolling in this comprehensive course, you’re not just acquiring skills; you’re gaining a competitive edge that aligns with the rigorous training standards set by the International Air Transport Association (IATA). Imagine being equipped with the expertise outlined in the IATA Airport Handling Manual (AHM), the IATA Safety Audit for Ground Operations (ISAGO), and the IATA Passenger Services Conference Resolutions Manual (PSCRM).

Course Duration:                                                                                     

The IATA-Passenger ground services course spans one month, with 2-hour classes held from Monday to Friday, as per the available slots between 10 AM to 4 PM. This focused approach allows for an immersive learning experience, covering key aspects of passenger ground service.

Examination

The IATA- Passenger ground services culminates with an online exam conducted under Remote Supervision (OERS). The format consists of 100 multiple-choice questions, and it is a closed-course book exam. Participants are given a time allowance of 3 hours to complete the assessment. To pass the exam, candidates must achieve a minimum score of 60% correct answers. However, those who excel and score 90% correct answers or above receive a Distinction Grade. If needed, participants have two attempts to take the exam, providing an opportunity for further improvement and success in achieving the course certification.

Certification

Upon successful completion of the IATA- Passenger ground services, participants will receive a course certificate that can be validated with IATA. This globally recognized certification from the International Air Transport Association (IATA) serves as a symbol of excellence in passenger ground service. The course certificate demonstrates the individual’s proficiency and commitment to continuous learning, enhancing their employability and career prospects within the aviation industry. Employers worldwide value the IATA certification, making it a valuable asset for individuals seeking to establish a successful and rewarding career in the dynamic field of aviation.

How to apply

To apply for the IATA- Passenger ground services at AAI’s Training Hub, you have two options. Firstly, you can contact AAI’s Training Hub directly to initiate the application process. Alternatively, you may apply online through their official website. Upon selecting the desired course, follow the instructions to complete the application form with your personal details. To secure your enrollment, make the required course fee payment in either US dollars or Indian Rupees as specified, using the given account details. After successful payment, forward the payment details to the admission team. Once your application is processed and confirmed, you will be all set to begin your journey in the aviation industry.

Reference :

Course Title: IATA- Passenger ground services  Course Code: TALP-51

Why from AAI’s Training Hub:  

AAI’s IATA Training Hub offers several compelling reasons to choose their support and exam guidelines. As an accredited institution by the International Air Transport Association (IATA), they provide high-quality training and globally recognized certifications. Their experienced instructors offer expert guidance, ensuring participants grasp complex concepts and excel in exams. The help desk provides comprehensive exam preparation support, answering queries and supplying study materials for higher success rates. With interactive learning environments, learners actively engage in discussions and practical exercises, solidifying their understanding. Emphasizing practical application, AAI’s Training Hub equips participants to effectively apply their skills in real-world scenarios. Moreover, learners gain networking opportunities, connecting with aviation professionals for valuable industry connections. Additionally, personal assistance is available, free of cost, until the examination, ensuring continuous support and mentorship throughout the learning journey.

Course Fee: 

The course fee for AAI’s IATA Training Hub can be paid directly to them or to IATA, as per the notifications received after your course registration is confirmed by the Training Hub. The payment can be made in Dollars, as specified in the payment instructions. Both options provide a convenient and secure way to complete the course fee payment, allowing participants to begin their learning journey promptly and access the course materials and resources. Whether you choose to pay directly to AAI’s Training Hub or to IATA, you can be assured of a seamless and efficient payment process for your selected course.

“This is a self-learning course offered by IATA. However, for those who wish to receive training assistance for these courses, the AAI Training Hub’s expert instructors will be delighted to provide learning support at a separate training fee. You can choose your preferred method of learning, whether it’s one-on-one, in a classroom, or virtually. To access this training assistance, please apply and register with the details of the IATA course you have purchased within the course validity period “

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What Will You Learn?

  • Understand how airlines and airports operate in relation to the provision of passenger services
  •  Learn about passenger and baggage check-in and boarding procedures, including passengers with special needs
  •  Interpret the respective regulatory requirements related to passenger and baggage transport
  •  Understand how computer reservations and departure control systems operate
  •  Ensure safe and secure passenger and baggage transport
  •  Provide superior customer service in a demanding customer facing environment
  •  Learn about the latest technological innovations in passenger services
  •  Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel

Course Content

Introduction to airport and airline operations

Computer Reservations (CRS) and Departure Control Systems (DCS) functions

Passenger and Baggage check-in procedures (airport and off-site)

Conditions of passenger and baggage carriage, boarding procedures and flight close-out messaging

 Dangerous Goods regulations awareness for passenger service agents

Managing passenger interactions  Aviation security and procedures for passenger and baggage transport

Enhanced passenger facilitation, latest innovations and career opportunities

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